Brother HL-3170CDW User Guide: Comprehensive Plan
This guide provides detailed instructions for setting up, using, and maintaining your Brother HL-3170CDW color laser printer. Access manuals, PDFs, and troubleshooting
tips.
Download the PaperPort Install Tool from the Brother downloads website for optimal functionality. Ensure safe operation by heeding safety precautions.
The Brother HL-3170CDW is a high-performance color laser printer designed for both home and small office use. This comprehensive user guide will walk you through every aspect of your printer, from initial setup to advanced features, ensuring you maximize its capabilities. It’s a versatile machine offering printing, scanning, and copying functionalities, all within a compact and efficient design.
This printer boasts vibrant color printing, fast speeds, and wireless connectivity, making it an ideal solution for a variety of printing needs. You’ll find detailed instructions on accessing essential manuals and user guides in PDF format, covering everything from basic operations to in-depth troubleshooting. Brother Canada provides excellent support resources, and this guide aims to supplement those with a focused, step-by-step approach.
We’ll cover topics like driver installation, paper handling, network configuration, and routine maintenance. Understanding your printer’s control panel and features will empower you to produce professional-quality documents with ease. Remember to prioritize safety precautions throughout the setup and operation process, especially when dealing with internal components.
Unboxing and Initial Setup
Carefully unpack your Brother HL-3170CDW, ensuring all packing materials are removed from both inside and outside the printer. Verify that all included accessories are present – this typically includes the toner cartridge, drum unit, power cord, and setup documentation. Retain the packaging for potential future transport or warranty claims.
Connect the power cord to the printer and a grounded electrical outlet. Avoid using extension cords if possible. Before powering on, ensure the drum unit is installed correctly; it should click securely into place. The printer will then initiate a self-test, which may involve printing a test page. Refer to the Quick Setup Manual included in the box for visual guidance.
During initial setup, the printer will prompt you to select your language and country settings. It’s crucial to have your wireless network name (SSID) and password readily available if you intend to connect wirelessly. Consult the user guide for detailed instructions on navigating the control panel and completing these initial configurations. Proper setup is key to optimal performance.
Installing the Drivers and Software

To unlock the full potential of your Brother HL-3170CDW, installing the latest drivers and software is essential. Begin by visiting the official Brother downloads website and searching for your specific model number. Select your operating system (Windows or macOS) to ensure compatibility.
Download the “Full Driver & Software Package.” This comprehensive package includes the printer driver, scanner driver (if applicable), and utilities like PaperPort. Run the downloaded file and follow the on-screen instructions. The installer will guide you through the process, prompting you to accept license agreements and choose installation options.
If you encounter issues, download the PaperPort Install Tool separately, as recommended by Brother. Ensure your computer is connected to the internet during installation to automatically download any necessary updates. After installation, restart your computer to complete the process. Verify successful installation by printing a test page from your computer.
Paper Handling: Supported Types and Sizes
The Brother HL-3170CDW is designed to handle a variety of paper types and sizes, offering flexibility for diverse printing needs. Supported paper weights range from 17 lb (64 g/m²) to 43 lb (163 g/m²). Accepted paper types include plain paper, recycled paper, bond paper, and glossy photo paper.
Regarding sizes, the printer supports standard letter size (8.5 x 11 inches), legal size (8.5 x 14 inches), executive size (7.25 x 10.5 inches), A4, A5, A6, and B5. It also accommodates custom sizes, allowing you to print on non-standard media. The printer features a standard paper tray capacity of 250 sheets, plus a multipurpose tray for envelopes and specialty paper.
Always ensure the paper is properly aligned and not curled or damaged to prevent paper jams. Refer to the printer’s control panel for specific paper size settings and adjustments. Using unsupported paper types may result in poor print quality or printer malfunction.

Loading Paper and Avoiding Jams
Proper paper loading is crucial for optimal Brother HL-3170CDW performance and to minimize frustrating paper jams. Fan the paper stack well before loading to separate the sheets and prevent multiple sheets from feeding at once. Align the paper guides snugly against the paper stack, but avoid over-tightening, which can cause friction.
Load paper into the tray with the print side facing down. Ensure the paper isn’t curled, wrinkled, or damp, as these conditions significantly increase the risk of jams. Avoid overfilling the tray; adhere to the maximum capacity indicated on the tray itself. When using specialty paper, consult the printer’s specifications for recommended loading procedures.
If a jam occurs, power off the printer and carefully remove the jammed paper following the instructions in the user manual. Avoid pulling forcefully, as this could tear the paper and leave fragments inside the machine. Regularly inspect the paper path for any obstructions or debris.
Understanding the Control Panel
The Brother HL-3170CDW features an intuitive control panel designed for easy operation. The panel incorporates a color touchscreen display, providing clear access to printer settings and status information. Key functions are readily available through the main menu, allowing you to initiate printing, scanning, and copying tasks with minimal effort.
The touchscreen allows navigation through various options, including paper source selection, print quality adjustments, and network configuration. Status indicators display the printer’s current state, such as ready, printing, or error conditions. The control panel also provides access to maintenance functions, like cleaning and toner level checks.
Utilize the on-screen prompts and help features for guidance. Familiarize yourself with the icons and their corresponding functions to streamline your workflow. The control panel is your central hub for managing all aspects of your Brother HL-3170CDW printer.

Basic Printing Operations
Initiating a print job with your Brother HL-3170CDW is straightforward. Ensure the printer is powered on and connected to your computer, either via USB or a wireless network. Open the document you wish to print from your application of choice. Select “Print” from the file menu, and choose the Brother HL-3170CDW as your designated printer.
Within the print dialog box, you can adjust various settings, including the number of copies, paper size, print quality (draft, normal, best), and color mode (color or black & white). Verify your software driver settings if experiencing quality issues. Utilize the printer’s control panel to confirm paper source and tray selection.
Click “Print” to begin the process. The printer will automatically detect the paper type and adjust settings accordingly. Monitor the printer’s status via the control panel to track progress. For optimal results, ensure you’re using supported paper types and sizes.
Scanning Functionality: Overview and Setup
The Brother HL-3170CDW offers versatile scanning capabilities, allowing you to digitize documents and images directly from the printer. While this model primarily focuses on printing and copying, its scanning functionality enhances its utility. To initiate a scan, ensure the document is placed face down in the document feeder or on the flatbed scanner (if equipped – verify your specific model configuration).
Access the scanning features through the printer’s control panel. Navigate to the “Scan” option and select your desired settings. These include scan resolution (dpi), color mode (color, grayscale, black & white), file format (PDF, JPEG, etc.), and destination (computer, email, or network folder).
You may need to install the necessary drivers and software from the Brother downloads website to enable scanning on your computer. The PaperPort Install Tool can assist with this process. Once configured, you can easily scan documents and save them in your preferred format.
Copying Documents: Features and Settings
The Brother HL-3170CDW excels as a color laser copier, offering quick and efficient document reproduction. Access the copying function via the control panel, selecting “Copy” from the main menu. The printer provides a range of settings to customize your copies, ensuring optimal quality and desired output.

Key features include adjustable reduction/enlargement ratios, allowing you to scale documents to fit your needs. You can also select the number of copies, adjust the darkness level, and choose between color, grayscale, or black & white copying. The printer supports both single-sided and duplex (two-sided) copying, saving paper and reducing waste.
If you experience quality issues with photocopies, verify the drum and toner levels. Faint or faded copies often indicate low toner or a worn drum unit. Refer to the manuals for instructions on replacing these components. Experiment with the settings to achieve the best possible copy quality for your specific documents.
Wireless Network Setup and Configuration
Connecting your Brother HL-3170CDW to a wireless network unlocks convenient printing and scanning from multiple devices. Begin by accessing the network setup wizard through the printer’s control panel. Navigate to the “Network” settings and select “WLAN Setup Wizard.” The printer will scan for available wireless networks.

Choose your network from the list and enter the correct password when prompted. Ensure you select the correct security protocol (WPA2 is recommended) for optimal security. Once connected, the printer will obtain an IP address, allowing it to communicate on your network. You can verify the connection status on the control panel.
After successful connection, you can install the printer drivers on your computers and mobile devices. The Brother support website provides downloadable drivers and software for various operating systems. This enables seamless wireless printing and scanning from your computers, smartphones, and tablets, enhancing productivity and convenience;
Troubleshooting Common Printing Issues
Encountering printing problems with your Brother HL-3170CDW? Faint or faded prints often indicate low toner or incorrect driver settings. Verify toner levels and update or reinstall the printer driver from the Brother support website. Paper jams are another frequent issue; carefully remove any jammed paper following the printer’s instructions, ensuring no fragments remain.
If the printer is offline, check the network connection and ensure it’s powered on. Confirm the printer is selected as the default printer on your computer. For quality issues, verify the drum unit and toner cartridge – consider replacing them if necessary. Manuals and user guides offer detailed troubleshooting steps.
If problems persist, consult the Brother online support resources or contact their customer service for assistance. Regularly cleaning the printer and performing maintenance can prevent many common issues, ensuring reliable performance. Remember internal components can be hot, exercise caution.
Maintaining Your Printer: Cleaning and Care
Regular maintenance is crucial for optimal Brother HL-3170CDW performance. Dust accumulation can affect print quality and printer longevity, so periodic cleaning is essential. Begin by powering off the printer and disconnecting it from the power source. Use a soft, lint-free cloth to gently wipe down the exterior surfaces.
Pay particular attention to the paper tray and output area, removing any paper debris. DO NOT use liquid cleaners on internal components, especially the laser glass. The laser glass, located inside the printer, requires careful handling – reach up gently to clean it, avoiding any liquids.
Cleaning the drum unit and toner cartridge area helps prevent print defects. Refer to the Brother user manual for specific cleaning instructions. Consistent care extends the printer’s lifespan and ensures consistently high-quality prints. Remember to exercise caution as internal components can be hot.

Replacing the Toner Cartridge

When the Brother HL-3170CDW indicates low toner, replacing the cartridge is straightforward. First, ensure the printer is powered on. Open the front cover to access the toner cartridge and drum unit assembly. Gently pull the entire assembly forward and out of the printer.

Press the green release button on the toner cartridge to unlock it from the drum unit. Lift the old toner cartridge straight up and out. Before installing the new cartridge, remove all packaging. Align the new toner cartridge with the drum unit and slide it firmly into place until it clicks.
Reinsert the combined drum unit and toner cartridge assembly back into the printer, ensuring it clicks securely. Close the front cover. The printer will automatically detect the new toner cartridge and reset the toner counter. Always use genuine Brother toner cartridges for optimal performance and print quality.
Replacing the Drum Unit
The Brother HL-3170CDW drum unit has a limited lifespan, typically indicated by a message on the printer’s control panel. To replace it, begin by powering on the printer and opening the front cover. Carefully remove the toner cartridge and drum unit assembly by pulling it forward.
Press the blue release buttons on both sides of the drum unit to unlock the toner cartridge. Lift the toner cartridge away, leaving only the drum unit. Remove the new drum unit from its packaging, being careful not to touch the photosensitive surface. Align the new drum unit and reattach the toner cartridge, ensuring it clicks into place.
Slide the combined assembly back into the printer until secure. Close the front cover. The printer will automatically reset the drum counter. Dispose of the used drum unit responsibly, following local regulations. Using genuine Brother drum units ensures consistent print quality and prevents damage to the printer.
Safety Precautions and Laser Glass Cleaning
Important safety precautions must be observed when using and maintaining your Brother HL-3170CDW. Always disconnect the power cord before performing any internal maintenance. Caution: internal components can become hot during and after printing – allow sufficient cooling time.
Never look directly into the laser beam. The laser glass, located inside the printer, is a delicate component. To clean it, do not use isopropyl alcohol or any liquid cleaners. Instead, gently wipe the laser glass with a dry, lint-free cloth. Reach approximately ½ to ¾ inch into the opening to access the glass.
Avoid touching the photosensitive drum unit surface. Ensure proper ventilation during operation. Do not attempt to disassemble or modify the printer beyond the procedures outlined in this guide. Always follow electrical safety guidelines and dispose of used components responsibly. Refer to the product safety manual for comprehensive safety information.